Shipping & Returns
To keep things simple we offer flat-rate shipping within Canada for $20 per tower and $30 within the United States. Once dispatched, you will receive an email containing your tracking number. Please allow 2-6 working days for delivery once dispatched.
We wholeheartedly believe in the Toddler Learning Tower, and think you’ll absolutely love it too! However in the case you do change your mind, we offer a returns policy for items that are unopened in the original packaging. For towers, as long as you still have your box. Simply contact us at email@example.com and return within 7 days of delivery for a full refund, less any delivery costs to return it to us. We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail.
Our towers are lovingly hand-finished with pride, which means we are usually able to catch any faults before it gets packaged up. However, in the unlikely event that you receive a faulty tower or piece, please contact us at firstname.lastname@example.org along with your order number and details and we will get this sorted out for you as soon possible.
Returns of faulty pieces or towers will only be accepted if the tower was faulty when delivered. Any tower or piece returned as faulty will be inspected on receipt. As our towers are hand-finished and we don’t always have finished towers on hand, we will replace a faulty item when a replacement is in stock. Returns of faulty towers/pieces must be done within 7 days of receipt.